Unified Communication
Dispatch

Our centralized communication hub system integrates all communication channels into a single platform, offering a variety of services including voice, video, data services, and multimedia command and control. This enhances coordination and communication efficiency in emergency situations and scenarios requiring rapid response.

Key Capabilities:

Real-time tracking and management of events, efficient task assignment, and status monitoring.

Unified Communication:

Combines all communication channels, such as telephone, radio, VoIP, and messaging, into a single system. This integration enhances communication efficiency and simplifies the management of multiple channels.

Decision Support:

Provides tools and information to assist in decision-making, enabling executives to make accurate and timely decisions in various situations.

Data Recording:

The system can record and store all communication data for later analysis and review, which is useful for auditing past events or operations.

Data Transmission:

Capable of transmitting various types of data, such as images, videos, and documents, through different communication channels, ensuring rapid and efficient information exchange.

Data Integration:

 Capable of connecting with different systems such as GPS, CCTV, and other detection systems to comprehensively collect and display event-related information.

Resource Management :

Efficiently tracks and manages operational resources such as vehicles, equipment, and personnel.

System Architecture Diagram

Dispatcher Console

Group Call / Private Call

Emergency Call

Temporary Group Call

Later Entry

Group Patching

Video Dispatching

Voice Record

Tracking and Playback

Send Message

GIS Services

Stun

Map Management

Management of Digital/Analog Terminals: Includes the management of mobile transceivers, handheld transceivers, and handheld devices for connecting radio communication, as follows.
◾ Set hierarchical access permissions.
◾Search terminals from the contact list.
◾Enable or disable GPS location reporting of terminals.
◾Listen to ambient sound from terminals without notification.
◾ Send messages to offline terminals, which will receive them upon reconnecting online.
◾Search and track positions on the map, with the ability to communicate or send messages to specific or group terminals instantly.
◾Automatically display location on the map when the terminal presses the emergency button.
◾Notify entry or exit from designated operational areas on the map.
◾Provide electronic maps of Thailand covering 77 provinces.
◾Support map file formats from Google Online/Offline and other formats, including existing customer or agency file formats.
  • ◾Displays device online/offline status.
  • ◾Shows basic device information such as CPU usage, RAM used, Storage used, Firmware version.
  • ◾Provides details on Android version, WLAN status, Cellular status, IMEI, IMSI, WLAN RSSI, MAC address, and applications.
  • ◾Displays the coordinates of mobile devices.
  • ◾Sets usage permissions, such as locking/unlocking devices.
  • ◾Allows login to the MDM system via web browsers like Google Chrome.
  • ◾Manages broadband communication devices individually or in groups.
  • ◾Search and track positions on the map; communicate or send messages to specific or group terminals instantly.
    ◾Auto-display location when the emergency button is pressed.
    ◾Notify entry/exit from designated areas on the map.
    ◾Provide electronic maps of Thailand, covering 77 provinces.
    ◾Support Google Online/Offline and other map formats, including existing customer or agency files.
    ◾Dashboard shows data like the number of devices online over time and task order statuses.

MDM : Mobile Device Management

Used for managing handheld radio transceivers, both digital/analog in the VHF 136-174 MHz band, and handheld devices for connecting digital/analog radio communication through 3G/4G/5G or WIFI networks.

Network Management

Architectural Structure

The network management system is designed to support Client/Server usage.

Network Device Management

Manage all repeater radio transceivers under central and regional control in each area.

Parameter Configuration

Easily configure parameters for Base Station, Gateway, Central Node Switch, and Dispatcher Server. Additionally, read and set repeater transceiver parameters such as transmission power, active channels, and channel frequencies through the network.

Real-Time Data Display

Shows information about voltage, temperature, transmission power, Voltage Standing Wave Ratio (VSWR), RSSI, and slot uptime rate of repeater transceivers.

Activity and Statistics Logging

Records registration logs and stores all system activity logs. Generates statistics on the usage data of repeater transceivers.

User-Friendly Design

Displays network topology and the connection status of repeater transceivers.Easy to understand and use.Allows monitoring of the status of all repeater stations in the system via IP network.

Notification System

If a repeater transceiver malfunctions, the system provides notifications and sends alerts to specified email addresses.

Account Management

Manage user accounts, including subscriber management, user roles, NMS account settings, and Dispatcher account settings.

Device Management

Supports OTAP (Over-The-Air Programming) through the Network Management System (NMS) for tasks such as updating device names and organizing groups.

Security System

The network management system includes built-in anti-virus software (Bitdefender TOTAL SECURITY) for enhanced protection.

POC (Push to Talk Over Cellular) System

Manage voice, video, mapping, and data communications with Client/Server architecture. Central server redundancy ensures continuous service. Key features:
–  Voice, video, and data management.
–  Mapping integration.
–  Client/Server support.
–  Redundancy for uninterrupted operation.
◾Group Patching
◾Video Dispatching
◾Voice and Video Group Call
◾Voice and Video Private Call
  • ◾Voice Record
    ◾Video Record
  • ◾Emergency Call
  • ◾Temporary Group Call
    • ◾Later Entry
    • ◾Hang up time
    • ◾GIS Services
    • ◾Tracking and Playback มากกว่า 90 วัน

Recording System

Voice Recording System:

Records call content and data, identifies caller and recipient through file names, and stores all call recordings on the server for review and playback.

Call Data Recording System:

Records call data, messages, emergency statuses, and activities/events of all client radios. Allows export of data as reports.

Notification System:

Alerts for entry/exit of designated areas and supports real-time and historical tracking of client radios on the map.

Redundancy Operation:

The server system operates with redundancy to ensure continuous service.

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